Internal Advert Only
As we continue to grow and evolve, we know that our strength lies in the talent, creativity, and drive of our existing workforce. You are the giant slayers who have shaped Littlefish into the business it is today and now, we’re looking for the next wave of internal trailblazers to help us take things even further.
We’re seeking individuals who embrace change with optimism, who think beyond the obvious, and who bring energy, curiosity, and collaboration to everything they do. Whether you're looking to stretch your skills, take on a new challenge, or explore a fresh direction, this is your opportunity to make an impact from within.
So, if this opportunity sparks your interest and you’re excited by the idea of working alongside passionate, creative, and friendly colleagues apply today.
The role and what you’ll be getting up to on a day to day basis:
Artificial Intelligence is transforming the way organisations consume technology and interact with service providers. At Littlefish, we're building the Service Desk of the Future, using AI, automation and knowledge-driven support to create faster, smarter and more effective customer experiences.
We're looking for an AI Enablement Manager to play a pivotal role in that journey.
This is a unique opportunity for someone with a strong background in Operations, ITSM, Knowledge Management or Service Improvement to become a key driver of AI adoption within a leading managed service provider.
You'll ensure our knowledge, processes and operational readiness enable AI tools to deliver real business value, helping us move closer to intelligent, proactive and increasingly autonomous support services
You will:
As AI Enablement Manager, you'll act as the bridge between Operations, Knowledge Management and our AI & Automation teams.
You'll be responsible for ensuring knowledge is accurate, structured and AI-ready, whilst continuously improving how AI supports our engineers and customers.
Key responsibilities include:
This role will have significant visibility across the business and offers the opportunity to influence how AI is embedded across our operational services.
What you bring:
You'll be energised by the opportunity to combine operational excellence, knowledge management and AI innovation to transform how services are delivered.
You'll stand out if you have experience with:
What can we offer you?
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
I am Cyber Conscious – I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).