Onsite Engineer

• Work location: Onsite, London NW1 7FB
• Salary: Up to: £35,000
• Fixed term until August 2026
• Application closing date: Friday 29th May 2026

 As we continue to grow and evolve, we know that our strength lies in the talent, creativity, and drive of our existing workforce. You are the giant slayers who have shaped Littlefish into the business it is today—and now, we’re looking for the next wave of internal trailblazers to help us take things even further.

We’re seeking individuals who embrace change with optimism, who think beyond the obvious, and who bring energy, curiosity, and collaboration to everything they do. Whether you're looking to stretch your skills, take on a new challenge, or explore a fresh direction, this is your opportunity to make an impact from within.

So, if this opportunity sparks your interest and you’re excited by the idea of working alongside passionate, creative, and friendly colleagues apply today.

The role and what you’ll be getting up to on a day to day basis:

We’re looking for a hands-on Onsite Support Engineer to join our dedicated team, delivering high-quality technical support directly to one of our customers.

This is a fantastic opportunity for someone who thrives in a customer facing environment, enjoys problem solving across a range of technologies, and takes pride in delivering a first-class service experience.

You’ll play a key role in keeping our customers up and running, providing onsite and remote support across desktop, infrastructure and applications, while building strong working relationships with stakeholders.

You will:

• Providing 1st and 2nd line onsite and remote support across desktop, laptop, printer and application issues
• Troubleshooting and resolving technical issues across technologies including Windows 10, Office 365, Active Directory, Exchange and Apple devices
• Managing and prioritising tickets and service requests in line with SLAs, ensuring timely and effective resolution
• Supporting deployments, installations, moves, adds and changes, as well as contributing to project-based work
• Communicating clearly with customers and internal teams, keeping stakeholders informed at all stages
• Carrying out basic network and server troubleshooting where required
• Continually developing your technical skills and maintaining relevant certifications

What you bring:

• Experience in an IT support role with strong troubleshooting and fault-finding capability
• Broad technical knowledge across end-user computing and infrastructure technologies
• Strong experience with tools such as Office 365, Active Directory, SCCM/WSUS/MDT or similar
• Experience supporting and troubleshooting macOS devices
• Excellent communication skills, both face-to-face and over the phone, with the ability to explain technical issues clearly
• Ability to work independently, manage your own workload and prioritise effectively to meet SLAs
• A customer-focused mindset, with the ability to manage expectations and remain calm under pressure

What can we offer you?

Referral bonus scheme of £1000 when you successfully refer a friend.
Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. 
Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
Casual dress policy
Company Pension Scheme
Company social events
25 days annual leave plus public / bank holidays
Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).