Major Incident Manager

Internal Advert Only

Work location: Nottingham or Sheffield (Hybrid)

Salary: Up to: £40,000

Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance

Working pattern: Rolling shifts between 7am - 7pm plus rota’ d on call - OOH and weekends

Application closing date: Friday 6th February 2026

Interviews commence: 9th February 2026 

As we continue to grow and evolve, we know that our strength lies in the talent, creativity, and drive of our existing workforce. You are the giant slayers who have shaped Littlefish into the business it is today—and now, we’re looking for the next wave of internal trailblazers to help us take things even further.

We’re seeking individuals who embrace change with optimism, who think beyond the obvious, and who bring energy, curiosity, and collaboration to everything they do. Whether you're looking to stretch your skills, take on a new challenge, or explore a fresh direction, this is your opportunity to make an impact from within.

So, if this opportunity sparks your interest and you’re excited by the idea of working alongside passionate, creative, and friendly colleagues apply today.

The role and what you’ll be getting up to on a day to day basis:

We’re looking for a Major Incident Manager to join our  Major Incident Management team — someone who can take command during high pressure situations, coordinate across multiple teams, and keep our service quality at the highest possible standard.

This role sits at the heart of how Littlefish protects service stability for our customers. You’ll lead the response to major incidents across all in scope organisations — bringing together internal teams, third parties, and client technical groups to restore service quickly and professionally.

What you will be doing:

• Owning and driving the full lifecycle of major incidents
• Coordinating resolver groups and ensuring everyone follows the major incident process
• Leading technical and managerial conference calls and issuing accurate client facing updates
• Producing major incident reports with clear actions and handover notes
• Continually improving processes, reporting, and service quality metrics
• Acting as a key escalation point for clients and internal teams
• Supporting the Major Incident Manager Lead and deputising when needed

What you bring:

• Strong service management knowledge, ideally with ITIL Foundation
• Effective relationship building skills with technical teams and stakeholders
• Excellent communication skills — able to turn complex information into clear updates
• A calm, logical approach under pressure
• The ability to take ownership, prioritise effectively, and drive actions to completion
• Positivity, professionalism, and resilience even in difficult circumstances

This role is well-suited to someone who wants greater responsibility, visibility, and influence — and who naturally steps up when things get tough.

What can we offer you?

• Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme 

Life at Littlefish: 

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).