Associate Cyber Service Delivery Manager

Internal Advert Only

Work location: Nottingham or Sheffield (Hybrid)

Salary: Up to: £32,000

Must be eligible for SC Clearance (UK resident for the last 5 years)

Application closing date: Sunday 1st February 2026

Interviews commence: Monday 9th February 2026

As we continue to grow and evolve, we know that our strength lies in the talent, creativity, and drive of our existing workforce. You are the giant slayers who have shaped Littlefish into the business it is today—and now, we’re looking for the next wave of internal trailblazers to help us take things even further.

We’re seeking individuals who embrace change with optimism, who think beyond the obvious, and who bring energy, curiosity, and collaboration to everything they do. Whether you're looking to stretch your skills, take on a new challenge, or explore a fresh direction, this is your opportunity to make an impact from within.

So, if this opportunity sparks your interest and you’re excited by the idea of working alongside passionate, creative, and friendly colleagues apply today.

The role and what you’ll be getting up to on a day-to-day basis:

Are you ready to take the next step in your Littlefish journey and play a key role in shaping the future of our Cyber Division? We’re looking for an Associate Cyber Service Delivery Manager — someone who brings strong customer focus, a passion for service excellence, and a drive to make a meaningful impact across our growing cyber portfolio.

This is a fantastic opportunity to step into a pivotal role where you’ll collaborate with CSOC analysts, guide delivery resources, build trusted client relationships, and help evolve the way we deliver Cyber Services at Littlefish. If you enjoy solving complex delivery challenges, supporting colleagues, and engaging directly with customers, this role will give you the platform to shine.

As an Associate Cyber Service Delivery Manager, you will:

• Direct and prioritise Cyber delivery resources across your aligned accounts.
• Manage the service delivery relationship with customers, ensuring high‑quality outcomes and excellent engagement.
• Support sales activity through white space analysis and tailored proposals, identifying opportunities for growth within existing Cyber customers.
• Govern Cyber services through regular reviews, reporting, and risk management — ensuring actions and recommendations are followed through.
• Maintain customer satisfaction by proactively addressing risks and resolving issues early.
• Drive continuous improvement and ensure all SLAs and KPIs are consistently met.
• Build and strengthen long‑term customer relationships based on trust, understanding, and delivery excellence.

What you bring:

• Experience delivering results for customers or key stakeholders.
• Knowledge of Service Delivery methodology and core ITIL principles.
• Proven ability to deliver high‑quality services in line with contractual commitments.
• A continuous improvement mindset and the ability to deliver real value.
• Excellent interpersonal skills, with the ability to motivate, collaborate, and build strong relationships.
• Confidence engaging with clients and developing long‑term partnerships.
• The ability to analyse data and translate insights into meaningful decisions.
• A strong focus on customer satisfaction and tailoring solutions to customer needs.

What can we offer you?

• Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme 

Life at Littlefish: 

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).