Service Desk Operations Manager

Internal Advert Only 

Work location: Hybrid (Sheffield, with travel to Nottingham requirements) 

Salary: Up to: £42,000 

 As we continue to grow and evolve, we know that our strength lies in the talent, creativity, and drive of our existing workforce. You are the giant slayers who have shaped Littlefish into the business it is today—and now, we’re looking for the next wave of internal trailblazers to help us take things even further. 

We’re seeking individuals who embrace change with optimism, who think beyond the obvious, and who bring energy, curiosity, and collaboration to everything they do. Whether you're looking to stretch your skills, take on a new challenge, or explore a fresh direction, this is your opportunity to make an impact from within.  

So, if this opportunity sparks your interest and you’re excited by the idea of working alongside passionate, creative, and friendly colleagues apply today. 

The role and what you’ll be getting up to on a day-to-day basis: 

 Are you ready to drive transformation and inspire high performance at the heart of our Service Desk? 

We are seeking a dynamic Service Desk Operations Manager to lead and develop our technical team, ensuring the delivery of exceptional service aligned to ITIL best practice and our organisational values.  

As a senior escalation point and strategic influencer, you’ll play a pivotal role in shaping service delivery, driving operational excellence, and embedding a culture of continuous improvement. 

You will: 

• Provide visionary leadership and development for Service Desk Team Leaders and engineers.
• Own all aspects of people management, including recruitment, coaching, and capability development.
• Deliver outstanding customer satisfaction and SLA achievement, while managing tactical goals and contributing to long-term objectives.
• Champion process improvement, automation, and the seamless transition of new services into operations.
• Build strong relationships with internal and external stakeholders, representing the Service Desk at the highest level. 

What you bring: 

• Demonstrable leadership experience—ideally as a Service Desk Team Leader or similar—within a fast-paced IT environment.
• Deep knowledge of ITIL or SDI best practice, and hands-on expertise with ITSM tools and Enterprise technologies.
• Exceptional people management and coaching skills, with a passion for developing talent.
• A strategic mindset, able to balance operational delivery with long-term vision.
• The ability to influence, inspire, and drive positive change across teams and with customers. 

What can we offer you? 

• Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.   
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase and sale of annual leave scheme  

Life at Littlefish:  

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. 

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. 

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. 

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! 

So, if you feel like you can make a tangible difference, apply today, and join us on this journey. 

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. 

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. 

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).